One of the following reasons might be the issue:

• Most common: the browser might have an older version of the Clubhouse cached. Try refreshing the page and/or clearing the browser's cache.
• The Internet connection might be spotty or offline.
• The browser might be too old to connect to the Clubhouse.

Email the Ranger Tech Ninjas at ranger-tech-ninjas@burningman.com if you cannot resolve this issue.